1. Introduction
Click Intelligence Limited ("we", "us", "our") operates Ranktracking.io. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and platform.
We are committed to processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy legislation. We act as the data controller for personal data collected through this website and platform.
Please read this policy carefully. By using our Service you acknowledge that you have read and understood this policy. For questions, contact us at hello@ranktracking.io.
2. Data We Collect
We collect personal data in the following categories:
- Account data: Name, email address, company name, job title and billing information provided during registration or purchase
- Usage data: Log files, IP addresses, browser type, pages visited, features used, and interaction timestamps
- Communication data: Messages sent to our support team, survey responses and feedback submissions
- Technical data: Device identifiers, operating system, referral source and session duration
- Marketing data: Communication preferences and responses to marketing communications (where consent has been given)
We do not intentionally collect sensitive personal data (special category data) through the platform.
3. How We Use Your Data
We use your personal data for the following purposes:
- Providing, maintaining and improving the Service
- Processing subscription payments and managing your account
- Sending transactional emails (account confirmations, invoices, service notifications)
- Responding to support requests and communications
- Sending marketing communications where you have opted in or where we have a legitimate interest
- Analysing usage patterns to improve product features and user experience
- Complying with legal and regulatory obligations
- Detecting and preventing fraud or security incidents
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR to process your personal data:
| Processing Purpose | Legal Basis |
|---|---|
| Providing the Service and managing your account | Contract performance (Article 6(1)(b)) |
| Processing payments | Contract performance (Article 6(1)(b)) |
| Marketing to existing customers | Legitimate interests (Article 6(1)(f)) |
| Marketing to prospects (where opted in) | Consent (Article 6(1)(a)) |
| Security and fraud prevention | Legitimate interests (Article 6(1)(f)) |
| Legal compliance | Legal obligation (Article 6(1)(c)) |
5. Data Sharing & Disclosure
We do not sell your personal data. We share data only in the following circumstances:
- Service providers: Trusted third-party vendors who assist us in operating the Service (payment processors, hosting providers, analytics platforms, email delivery services). These parties are bound by data processing agreements.
- Legal requirements: Where required by law, court order, or to protect the rights and safety of our users and the public.
- Business transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.
- With your consent: Where you have explicitly agreed to sharing with a named third party.
6. International Transfers
Some of our service providers operate outside the UK and European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including:
- Adequacy decisions by the UK Government
- UK International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses approved by the ICO
For details of specific international transfers and the safeguards in place, contact us at hello@ranktracking.io.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:
- Account data: Duration of account plus 6 years (for tax and legal compliance)
- Usage logs: 13 months from collection
- Support communications: 3 years from last contact
- Marketing preferences: Until you withdraw consent or opt out
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data where there is no lawful reason to retain it
- Restriction: Request that we restrict processing in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, email hello@ranktracking.io. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
We use cookies and similar tracking technologies on our website. Cookies help us deliver the Service, remember your preferences, analyse usage and serve relevant marketing. You can manage cookie preferences at any time through your browser settings.
For full details of the cookies we use, their purposes and how to control them, please see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:
- Encryption of data in transit (TLS) and at rest
- Access controls and role-based permissions
- Regular security assessments and penetration testing
- Staff training on data protection obligations
- Incident response procedures
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
11. Children's Privacy
The Service is intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a child, please contact us at hello@ranktracking.io and we will delete it promptly.
12. Third-Party Links
Our website and platform may contain links to third-party websites or integrations with third-party services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you access through our platform.
13. Contact Us
Click Intelligence Limited is registered in England and Wales. If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your personal data, please contact our Data Protection contact:
Email: hello@ranktracking.io
Post: Click Intelligence Limited, Data Protection, [Registered Address], England
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.