1. Acceptance of Terms
By accessing or using the Ranktracking.io platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you ("User", "you") and Click Intelligence Limited ("Company", "we", "us"), the operator of Ranktracking.io. Your continued use of the Service after any changes to these Terms constitutes acceptance of those changes.
If you are accessing the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
2. Description of Service
Ranktracking.io is a cloud-based SEO analytics platform that provides rank tracking, keyword research, backlink analysis, AI search visibility monitoring, white-label reporting and related services ("Service").
We reserve the right to modify, suspend or discontinue any part of the Service at any time with reasonable notice. Features described in marketing materials are subject to availability and may vary between subscription tiers.
The Service is provided "as is" and we make no guarantee that it will be available without interruption. Scheduled maintenance windows will be communicated in advance where possible.
3. Account Registration
To access the Service you must register for an account and provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately at hello@ranktracking.io if you become aware of any unauthorised use of your account. We are not liable for losses arising from unauthorised access resulting from your failure to safeguard your credentials.
You may not share account access with third parties not covered by your subscription tier. Each seat licence is for a single named user unless otherwise agreed in writing.
4. Subscription & Billing
The Service is offered on a subscription basis. Fees are charged in advance on a monthly or annual cycle depending on your chosen plan. All fees are exclusive of applicable taxes unless stated otherwise.
Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time via your account settings or by contacting support; cancellation takes effect at the end of the current billing period.
We reserve the right to change pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new fees. No refunds are provided for partial subscription periods except where required by applicable law.
5. Intellectual Property
All intellectual property rights in the Service, including software, design, databases, branding and content created by us, remain vested in Click Intelligence Limited or its licensors. These Terms do not transfer any ownership rights to you.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during the subscription period.
Data you upload to or generate through the Service ("Your Data") remains your property. You grant us a limited licence to process Your Data solely to provide the Service. You represent that you have all rights necessary to upload Your Data.
6. Acceptable Use
You agree not to use the Service in any way that:
- Violates any applicable law or regulation
- Infringes the intellectual property rights of any third party
- Attempts to gain unauthorised access to our systems or another user's account
- Interferes with or disrupts the integrity or performance of the Service
- Transmits harmful, offensive or unlawful content
- Uses automated tools to scrape, crawl or harvest data beyond API rate limits
- Resells or sub-licences access to the Service without our written consent
We reserve the right to suspend or terminate access for any User who violates these acceptable use provisions, without notice in cases of serious breach.
7. Data & Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Where you use the Service to process personal data of third parties (such as your clients), you act as a data controller and we act as a data processor. Our Data Processing Agreement, available on request, governs such processing.
We implement appropriate technical and organisational measures to protect data against unauthorised access, loss or destruction.
8. Disclaimers
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that: (a) the Service will be uninterrupted, timely, secure or error-free; (b) search engine ranking data will be 100% accurate at all times; or (c) results obtained from the Service will meet your specific requirements.
Ranking data is retrieved from third-party search engines. We are not responsible for changes to search engine algorithms, data availability or accuracy of third-party data sources.
9. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Click Intelligence Limited be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, goodwill or business interruption, arising from your use of or inability to use the Service.
Our total aggregate liability for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law.
10. Indemnification
You agree to indemnify, defend and hold harmless Click Intelligence Limited, its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your access to or use of the Service
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Any content you submit, upload or transmit through the Service
11. Termination
Either party may terminate these Terms at any time. You may cancel your subscription via your account dashboard at any time; access continues until the end of the current billing period.
We may suspend or terminate your access immediately without notice if you breach these Terms, fail to pay applicable fees, or if required by law or regulation. Upon termination, all licences granted to you will immediately cease.
You may export Your Data from the Service within 30 days of termination. After this period we reserve the right to delete Your Data in accordance with our data retention policy. Sections of these Terms that by their nature should survive termination will remain in effect.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that the remaining provisions remain in full force and effect.
These Terms constitute the entire agreement between you and Click Intelligence Limited with respect to the Service and supersede all prior agreements, representations and warranties. For questions about these Terms, contact us at hello@ranktracking.io.